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Robert Gati May 10th, 2017 Business & Performance

Transcom Norway wins the prestigious prize “Best customer experience” for the 10th time


 This was the 11th edition of “Call Center Days”, the largest conference for the customer service industry in Northern Europe. For 10th year in a row, Transcom Norway won the prize “Best ...

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Juulia Jürgens Feb 3rd, 2015 Business & Performance

Transcom Estonia reaches impressive end-user satisfaction result for telecom client


Customer satisfaction is very important for all companies. All feedback that we receive from our clients´end-users is individual and needs to be handled on a daily basis. The past twelve ...

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Christer Karlsson Sep 1st, 2014 Innovation

How Transcom Sweden developed a successful chat service for one of the largest mobile telecommunications providers in Europe


Transcom’s client is one of the largest mobile telecommunications providers in Europe and we have provided customer care services and support for this company for ten years. Our client of...

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Magdalena Derek Aug 13th, 2014 Business & Performance

Transcom Germany’s expertise contributed to keeping client’s customer satisfaction at top levels for 16 months


One of Europe’s fastest growing telecom operators has been a client at Transcom for more than ten years. We serve this client in several European markets, each of which has its own charac...

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Przemyslaw Wlodarczyk Feb 26th, 2014 Business & Performance

Transcom Poland delivers top-level customer service to mobile operator


In the difficult battle for market leadership big companies, global corporations and well-known corporate brands more and more often recognise that customer satisfaction is the base for t...

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Fidel Rodríguez Feb 19th, 2014 Business & Performance

Innovative teamwork in Transcom San Fernando provides business intelligence to telecom client


There are few markets as competitive as the Spanish telecom sector. To point this out; from January to May 2013, more than 2.9 million of mobile portabilities took place in a 55 million a...

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Silvia Fernández González Jan 9th, 2014 People

An unforgettable reward for an outstanding performance


Each year, one of our main clients in the telecom sector organizes a motivation program called “Customer Champion”. In the latest program, supported by a well-known mobile phone brand sup...

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Alessandra Peterlin Oct 29th, 2013 Business & Performance

Consolidation of the partnership with an innovative broadband provider: the new contract crowns a success story


Transcom Italy began working with this client in 2010, managing customer care and retention activities from the Bari site. As time passed, good results and client relations gradually drov...

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Ángela Mora Sep 20th, 2013 Innovation

New service in Transcom Concepción


One of the leading telecom companies in Latin America has chosen Transcom Concepción to outsource some of its telemarketing services.

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Roberto Boggio Sep 17th, 2013 Perspectives

The Telco industry evolution in Europe: challenges and opportunities


In a recent interview, Paolo Bertoluzzo, Chief Executive Officer at Vodafone Italy and South Europe, stated that "there are 30 different telecommunications providers in 27 countries in Eu...

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