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Passionate about creating smarter people experiences every day

Debora Mendola May 3rd, 2017 Innovation

Playing it cool in the connected world


The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...

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Emanuele Vitale Nov 23rd, 2016 Perspectives

The Internet of Things changes the dynamics of the Customer Experience


The Internet of Things (IoT) has been a hot topic for some time now and we are increasingly surrounded by smart devices and objects that can communicate with each other and with the user....

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