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English Speaker Contact Center Specialist



Shpërndaje Dërgoja një shoku

If you are tired of the usual occasional jobs, come and visit us to know the world of the multilingual contact center: we are looking for English Speaker Contact Center Specialist at our Durres site for potential new clients on global market.

Sector:

Call & Contact Center services in outsourcing

 

What we offer:

  • International context and dynamic work environment
  • Starting short term contract followed by a permanent contract
  • Flexible schedules on shifts
  • Attention to people's needs (work-life balance)
  • Growth opportunities within the company
  • Continuous training and individual recognition
  • Corporate events
  • Customer support through multi-channel services (telephone, e-mail, chat, web, social media)
  • Customer call management for information, clarifications or complaint management
  • Continuous training on procedures, products and services provided
  • High School Diploma or equivalent
  • Minimum level of English language B2
  • Knowledge of other foreign languages (optional)
  • Good knowledge of PC usage (intermediate level)
  • Excellent interpersonal, communicative and expositive skills
  • Propensity to work in a group, to solve problems and focus on results
  • Good predisposition to innovative changes and learning
  • Maximum punctuality, precision and organization reliability
  • Availability to work on shifts

Responsibilities:

  • Customer support through multi-channel services (telephone, e-mail, chat, web, social media)
  • Customer call management for information, clarifications or complaint management
  • Continuous training on procedures, products and services provided

Requirements:

  • High School Diploma or equivalent
  • Minimum level of English language B2
  • Knowledge of other foreign languages (optional)
  • Good knowledge of PC usage (intermediate level)

Motivational aspects:

  • Excellent interpersonal, communicative and expositive skills
  • Propensity to work in a group, to solve problems and focus on results
  • Good predisposition to innovative changes and learning
  • Maximum punctuality, precision and organization reliability
  • Availability to work on shifts

Work place: Rruga Taulantia Lagjia nr.1 Durres

 

Contacts: (+355) 52 901110


If interested please send the CV to albaniacareers@transcom.com