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Feb 27th, 2018 Business & Performance

Frost & Sullivan recognizes Transcom’s leadership in delivering value to clients


Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices across multiple business performan...

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Gianluca Gemma Jan 8th, 2018 Business & Performance

The challenges of Customer Care in the Travel & Leisure industry


Providing customer assistance is always a delicate task, one that requires tact, empathy and skill in order to offer the right solution and strike up a rapport where necessary. The travel...

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Agnese Cotardo Dec 12th, 2017 Business & Performance

Improving user CX with a Speech Analytics project from Transcom.


In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...

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Vince Oliveros Nov 21st, 2017 Business & Performance

Transcom’s Approach on Business Process Standardization


One key element of a successful organization is to be able to increasingly achieve operational excellence by standardizing core business processes.

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Nov 15th, 2017 Business & Performance

TalkTalk walks the walk with digital customer service strategy


Five years ago, TalkTalk was one of the most complained about telecoms operators in Britain. Today the company has completely turned things by revamping the contact centre operating model...

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Cheryll Aganda Nov 8th, 2017 Business & Performance

Process Analytics and Improvement: a Case Study


At Transcom, our approach in Process Analytics and Improvement involve a series of actions that aim to identify, analyze and improve existing business processes within our partners’ organ...

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Oct 23rd, 2017 Business & Performance

Transcom Netherlands Awarded Recertification to the COPC Standard


Transcom Netherlands has achieved the prestigious COPC certification for the second year in a row. The COPC standard is an internationally applied control model aimed at handling customer...

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Alberto Martínez Bernardo Oct 17th, 2017 Business & Performance

Transcom Spain selected by leading marketing and advertising company


Transcom Spain has begun working with a leading supplier of online and offline customized marketing and advertising solutions. The contract covers the following inbound, outbound and back...

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Massimiliano Macchia Sep 19th, 2017 Business & Performance

Transcom selected to provide customer assistance for the new famil.care service


Early in April, Transcom began managing customer service for famil.care, a new digital platform created to allow family caregivers to protect their loved ones remotely, look after their e...

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Cheryll Aganda Aug 31st, 2017 Business & Performance

The Transcom Customer Experience Management Approach


Customer Experience is not Customer Satisfaction. It is a culture whereby an organization fully understands and commits to improving the Customer Journey. At Transcom, we believe that imp...

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