Oliver Cook Jun 8th, 2020 Perspectives

Where does the customer stand in the new normal?


Analysts and management consultants are calling the post-crisis period after the Covid-19 coronavirus pandemic a ‘New Normal.’ It’s when companies will start making an attempt to return to normal, but with a change in consumer behavior, everyone needs to plan for a new definition of how normal looks. Learn more about Oliver Cook's, CCO Europe, view on the implications for customer care.
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Helene Ruda Sep 27th, 2018 Perspectives

Welcome to the new Transcom!


Creating Smarter People Experiences Today doesn’t mark a new era in Transcom’s history. What is new is that we now have a brand identity that truly and properly reflects us as a company....

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Stefan Pettersson Jan 25th, 2017 Perspectives

Market in change


The global customer care outsourcing market is forecast to grow more than four percent annually up to 2020. Although digital services are becoming increasingly important for the customer ...

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